Shop widget
Your shop, answering questions at any hour.
A small assistant on your online shop. It answers shoppers from your own catalogue and policies, and passes the chat to a person when that is the right thing to do.
What it answers
The questions you answer twenty times a day.
Products and sizes
From your catalogue: fit, materials, what is in stock.
Shipping and returns
Your real policies, quoted word for word.
Hands over to you
Order changes, complaints or «I want a person»: the chat goes to your team, with the context.
Only what you allow
It reads the catalogue and policies you pick. Never payment data, never other customers.
Install
One line on your shop.
We give you one line to paste before the closing body tag. It inherits your shop colours.
<script src="https://widget.hestana.com/v1.js"
data-shop="pasos-shoes" async></script>What it can see
You choose, source by source.
- Product catalogueAllowed
- Shipping and returns policyAllowed
- Order status (with order number + email)Ask me
- Payment details and other customersNever
Your catalogue and your customers' chats stay yours. Hestana runs the assistant; it never uses them to train AI models.
Try it on your own shop.
We load your catalogue and show you the widget answering real questions.